Refund Policy

This policy applies to all subscription payments for Fleetbook, sold by Arel projects through our Merchant of Record, Paddle.com Market Ltd.

## Refund window You may request a full refund within 30 days of any subscription payment, including renewal payments, for any reason. We do not require you to justify the request.

## How to request a refund - Email arelrei1020@gmail.com with the email address used at checkout, or - Contact Paddle directly at paddle.net with your order or receipt reference.

We respond to refund requests within 5 business days. Approved refunds are returned by Paddle to the original payment method, normally within 5–10 business days depending on your bank.

## What happens to your account When a refund is issued the related subscription is cancelled and paid features stop. Your vehicles, documents and service history stay in your account under the free plan, and existing records remain readable even if you are over the free limits — you simply cannot add new vehicles or team members until you are back within them.

## Cancelling instead of refunding You can cancel a subscription at any time from the Billing page. Cancellation stops future charges and you keep paid access until the end of the period you already paid for.

## Statutory rights Consumers in the EU, UK and other jurisdictions may have additional statutory cancellation rights. This policy does not limit them.

## Chargebacks Please contact us before raising a chargeback — nearly all issues can be resolved faster by email, and a refund can usually be issued the same day.